We are looking for a skilled IT Business Analyst to serve as a crucial bridge between our business teams and IT department. This role demands a unique combination of technical expertise and superior client interaction skills, with a particular emphasis on working with clients from the United States.
Responsibilities:
- Collaborate with project managers to align projects with business goals, ensuring smooth execution.
- Gather and interpret business/project requirements from clients, and articulate these to the development team.
- Create detailed documentation, including Business Requirements Documents (BRD) and Functional Requirements Documents (FRD).
- Utilize advanced documentation and writing skills for effective communication.
- Apply modern analysis techniques and business process models to solve organizational challenges.
- Engage in regular communication and presentations with stakeholders to ensure clarity and alignment on project objectives.
- Work across different internal business units to understand their challenges and provide actionable solutions.
- Develop innovative strategies for new products and services, focusing on client satisfaction and organizational growth.
- Communicate and implement strategies in collaboration with the technical team.
- Be available during US business hours for client interactions and project coordination.
Qualifications:
- Bachelor’s degree in Software Development, Computer Engineering, Project Management, or a related field.
- Minimum of 3 years in a supervisory or leadership role within the information technology sector.
- Proficiency in SharePoint, SQL, Nintex, Jira, confluence and BPM tools.
- Strong capabilities in both written and verbal communication.
Key Competencies:
- Technical background pertinent to the platforms and methodologies used within our organization.
- Proficient in creating detailed BRD and FRD, leveraging data and processes to address business issues.
- Excellent client interaction skills, especially with US-based clients.
- Ability to work effectively in a team and across various departments.
This position offers an exciting opportunity to leverage both IT and business acumen in a collaborative and dynamic environment. If you are passionate about bridging the gap between technology and business, and possess the qualifications listed, we look forward to your application.